Terms of purchase

About Lidholm’s Clothier

Organisationsnummer 559179-0729

Lidholm’s Retail AB


The company is based in Gothenburg. The company’s postal address is Tredje Långgatan 13D.
If you wish to get in touch with us, send an email to info@lidholmsclothier.comn with your case and your contact information and we will get back to you shortly.
Ordering
When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address.
If there is any error in the order confirmation, you must contact us immediately via e-mail to info@lidholmsclothier.comn.
Delivery
Our normal delivery times are 1-4 days. NOTE! Orders placed on weekends are sent no earlier than the following Monday.
Should delays in delivery occur (without us notifying you of a longer delivery time), please contact us at e-mail address: info@lidholmsclothier.comn.
Prices
All prices in the store are stated in SEK and all prices include 25% VAT.
We reserve the right to change prices caused by price changes from suppliers, printing errors in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
Right of withdrawal
When buying goods on the website, you as a customer have a 30-day right of withdrawal that applies from the time you have received an item that you have ordered.

5.1 When exercising your right of withdrawal:
You must announce that you regret it. The message should be sent to us info@lidholmsclothier.comn. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and no later than 30 days after the regret message.
You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging.
On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when used or damaged product.

5.2 The right of withdrawal does not apply to:
Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.
Products that have the character of sealed audio or video recording and where the seal has been broken by you.
Specially made product, which has been tailor-made for you or has a clear personal touch to your wishes.
Services that have been completed and where you have expressly agreed to the service being started without the right of withdrawal.
Single issues of newspapers or magazines.

For more on the statutory right of withdrawal, see here.
Complaints and complaints
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
You must always contact us for an approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.

How do you proceed with a complaint?
Any errors and defects must always be reported to info@lidholmsclothier.com, where you state your name, address, e-mail address, order number and a description of the error.
If we fail to rectify the defect or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
Limitation of liability
We take no responsibility for indirect damages that may occur due to the product.
We do not accept responsibility for delays / errors due to circumstances beyond the company’s control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from supplier.
Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.
Product information
We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.

Exchange and Returns

If you are not fully happy with the items you have received, you can return them to us within 30 days of receipt, providing they are in resalable condition, with original tags and packaging. 

We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. Socks, inner-wear, and item that has been altered cannot be exchanged or refunded.​ The difference will not be returned if the price of the exchanged item is lower than the original item.

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Please email info@lidholmsclotier.com for a return form and enclose the completed returns form with your order to:

Lidholm’s Clothier
Tredje Långgatan 13D
413 03 Gothenburg

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be made in the form of a gift card.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lidholmsclothier.com


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lidholmsclothier.com for an exchange form and enclose the completed form with your order to:

Lidholmsclothier
Tredje Långgatan 13D
413 03 Gothenburg


Shipping
To return your product, you should mail your product to our Gothenburg store.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please make sure all return packages are sent with a trackable, insured service. We do not take any responsibilities for loss or damage in shipping.